FIRST NATIONAL GROUP NZ LIMITED COMPLAINTS PROCESS

First National Group NZ Limited complaints and disciplinary process is solely concerned with governing its members and its jurisdiction is limited only to any breach of the Group’s Membership Polices and Rules.

As all members of the First National Real Estate Group are all independently owned real estate offices, they have established their own in-house complaints process in accordance with the requirements of the Real Estate Agents Act 2008.

All complaints should be addressed in the first instance to that particular real estate office and can be made either directly in person or in writing via e-mail or post; or on-line but as First National Real Estate Group NZ Limited is not a real estate agent but merely a Membership organisation we do not get involved in the individual complaints.

If you have a compliant regarding the First National  Platinum office please either call Esme on 09 236 9996 / 021 171 9537  or email us at office@firstnationalplatinum.co.nz. All complaints will be dealt with promptly and confidentially.